Onboarding
What happens after you pay.
No forms to fight through and no waiting on a ticket queue. Seven clear steps, run by a person in Stavanger, between your payment and your phone being answered around the clock.
Kick-off call booked
Within one working day of your payment, a real person in Stavanger emails you to book a short call. We agree what the receptionist should say, what it should never say, and what a good call looks like for your business.
Book your kick-off callBusiness details collected
Your opening hours, services, prices, locations and the questions callers actually ask. You send what you have — a price list, a website, an old script — and we do the tidying.
Greeting and hand-off written
We write the opening line in your tone, the intake questions, and the rules for when a human takes over: urgent calls, complaints, anything outside its knowledge. Every call opens with a spoken disclosure that the caller is speaking to an AI assistant, and the agent hands over to a human whenever the caller asks.
Call forwarding set up
Either your existing advertised number forwards to the receptionist, or we provision a local number for you. Nothing changes on your printed materials unless you want it to.
Test calls passed
You ring it yourself and hear how it handles a real question — before a single customer does. We tune the wording until it sounds like your business, not a robot reading a script.
Live and answering
Real calls start flowing and are summarised to you by SMS and email. Call audio recording and transcription remain off unless you explicitly opt in and confirm a lawful basis. Every call opens with a spoken AI-assistant disclosure.
Trust package sent
Your plan, terms, payment record and invoices land in your client portal as one signed-off document you can download any time.
How long it takes
- Within 1 working day
- We email you to book the kick-off call.
- Within 14 working days
- Provisioned after a signed order and completed onboarding.
- Before go-live
- You complete test calls and approve the greeting and hand-off rules.
- First 14 days
- We watch real calls and refine the script — included.
Provisioned within 14 working days of a signed order and completed onboarding. You will always know which step you are on — your client portal shows your progress as we tick each one off.
Start the fourteen free days, then step one.
The €497 setup is charged today. The free two weeks start when your line goes live. Onboarding starts as soon as your card is saved.
Questions before you commit? hello@contactlesstrust.com