Onboarding
What happens after you pay.
No forms to fight through and no waiting on a ticket queue. Seven clear steps, run by a person in Stavanger, between your payment and your phone being answered around the clock.
Kick-off call booked
Within one working day of your payment, a real person in Stavanger emails you to book a short call. We agree what the receptionist should say, what it should never say, and what a good call looks like for your business.
Book your kick-off callBusiness details collected
Your opening hours, services, prices, locations and the questions callers actually ask. You send what you have — a price list, a website, an old script — and we do the tidying.
Greeting and hand-off written
We write the opening line in your tone, the intake questions, and the rules for when a human takes over: urgent calls, complaints, anything outside its knowledge. The receptionist says it is an assistant when asked.
Call forwarding set up
Either your existing advertised number forwards to the receptionist, or we provision a local number for you. Nothing changes on your printed materials unless you want it to.
Test calls passed
You ring it yourself and hear how it handles a real question — before a single customer does. We tune the wording until it sounds like your business, not a robot reading a script.
Live and answering
Real calls start flowing. Every call is recorded, transcribed and summarised to you by SMS and email, and we keep refining the script over the first fortnight at no extra cost.
Trust package sent
Your plan, terms, payment record and invoices land in your client portal as one signed-off document you can download any time.
How long it takes
- Within 1 working day
- We email you to book the kick-off call.
- About three working days after kick-off
- Most lines are answering their first real caller.
- 3 working days
- Typical time to fully live, including test calls and tuning.
- First 14 days
- We watch real calls and refine the script — included.
Concierge setups with several locations or custom workflows usually take five to seven working days. You will always know which step you are on — your client portal shows your progress as we tick each one off.
Start the fourteen free days, then step one.
The €497 setup is charged today. The free two weeks start when your line goes live. Onboarding starts as soon as your card is saved.
Questions before you commit? hello@contactlesstrust.com