Terms of service

We configure and operate an AI voice receptionist for your business: a phone number, a trained assistant, and booking or message handling according to the rules you approve. Setup is a one-time fee; the service then runs on a monthly subscription.

The one-off €497 setup fee is charged when you complete checkout. It is charged once per client and never twice. If we are not a match, the setup fee is fully refundable within fourteen days of go-live. The service is provisioned within 14 working days of a signed order and completed onboarding.

Your first month of service is free for fourteen days, counted from the day your line goes live and starts answering real calls — not from the day you sign up. No monthly fee is taken before go-live. If you cancel before the end of the fifteenth day after go-live, from your client portal or by emailing us, no monthly fee is charged. Unless we receive written notification at hello@contactlesstrust.com before day fifteen after go-live, we proceed as scheduled and billing begins. The setup fee remains fully refundable within fourteen days of go-live if we are not a match.

Excl. VAT/MVA — none added while we are not registered. You may store your own VAT number in your account so it appears on your invoices; it does not change the amount. The monthly fee is billed in advance from day fifteen after go-live and renews monthly until cancelled.

Payments are taken by Stripe; we never see or store your card details. After each payment we email the invoice and card receipt to the address used at checkout, and the same documents stay available to download in your client portal.

Annual plans renew automatically for another year unless cancelled with at least 30 days' written notice to hello@contactlesstrust.com before the renewal date.

Each plan includes a monthly allowance of answered calls: 300 on Front Desk, 800 on Reception and a fair-use allowance of 2,000 on Concierge. Answered calls beyond your allowance are charged at €0.90 each on the following invoice. We contact you before an allowance is exceeded for a second consecutive month so we can move you to the plan that fits, rather than billing overage indefinitely.

Call audio recording and transcription are off by default. We enable them only after your explicit opt-in and confirmation that you have a lawful basis for the processing. Every call opens with a spoken disclosure that the caller is speaking to an AI assistant. Recordings and transcripts are deleted after 90 days by default.

30-day service guarantee. If, during your first 30 days live, a call reaches your Contactless Trust™ number inside your agreed hours and is not answered because of a fault on our side, that month's service fee is refunded on request. The guarantee covers the monthly service fee, not the one-off setup fee. It does not cover outages of your own telephone provider, or calls to numbers that are not routed to us.

You may cancel at any time with 30 days' notice by emailing hello@contactlesstrust.com. Service continues to the end of the paid period. We may suspend service for non-payment or misuse.

• Provide accurate business information, hours, pricing and booking rules.
• Hold the right to the phone numbers you ask us to route.
• Inform callers of recording where required and comply with data protection law as controller of your call data.
• Do not use the service for unlawful, deceptive or automated outbound spam calling.

We aim for continuous availability but rely on verified partner infrastructure and cannot guarantee an uninterrupted service. To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including lost profit.

We keep ownership of our software, prompts, templates and site content. You keep ownership of your business data, recordings and customer information, and you grant us the licence needed to run the service for you.

These terms are governed by Norwegian law, with the courts of Norway having jurisdiction, without affecting mandatory consumer rights in your country of residence.