What the €497 setup builds for you.
Every plan starts with the same professional onboarding: your number, your voice, your booking rules, live in about three working days of your kick-off call. This page explains the work in detail. To compare the three monthly plans side by side and start the build, use the pricing page.
For solo businesses getting their line back.
Up to 300 answered calls a month
- —One local number, 24/7 answering
- —AI trained on your services, prices and hours
- —Appointment booking & lead capture
- —Call log and written summary of every call
- —Instant SMS + email summary after every call
- —Answering in about three working days after kick-off
For busy teams that live on the phone.
Up to 800 answered calls a month
- —Everything in Front Desk
- —Automatic text & call follow-ups on missed leads
- —Two-way calendar sync & rescheduling
- —CRM or spreadsheet hand-off
- —Lead scoring and intake questions
- —Monthly missed-revenue report
Multi-location and custom setups.
Fair-use allowance of 2,000 answered calls a month
- —Everything in Reception
- —Multiple numbers, locations & routing rules
- —Custom voice and brand training
- —Priority routing and out-of-hours escalation rules
- —Custom workflows and integrations
- —Dedicated onboarding manager & priority support
If a call reaches your number inside your agreed hours during your first 30 days live and goes unanswered because of a fault on our side, that month's service fee is refunded on request. The setup fee is not covered. The full scope is in the terms.
Every setup is built and voice-tested by hand, so we take on five new businesses a month. When they're gone, the next slot is the following month.
Several locations. One voice that never misses.
Concierge is built for businesses running more than one number, more than one rota and more than one system. Each site keeps its own number and hours, callers hear one consistent business, and a named manager in Stavanger reviews your calls with you every month.
- Two or more locations, branches or clinics on separate numbers
- A rota, on-call list or escalation path that changes through the week
- Bookings that must land in a system, not a spreadsheet
- Enough call volume that Reception's 800 answered calls would run out
- Someone senior who wants a monthly review, not just a dashboard
One number, one rota, under 800 answered calls a month? Reception at €697 is the honest choice — we would rather you paid less and stayed.
Concierge runs on its own setup track: the seven standard steps plus four more — locations and call routing mapped, your own voice and script approved, custom workflows built, and an introduction to your named account manager. Multi-location builds normally go live in five to seven working days.
Your portal shows exactly which steps are done, what we're waiting on, and every invoice and receipt as a download — so you can check progress yourself instead of emailing to ask.
Exactly what the setup fee buys.
45 minutes on your services, prices, opening hours, booking rules and the questions callers actually ask.
A local number provisioned for you, or forwarding set up from the line you already advertise.
Your greeting, tone and answers written and voice-tested until it sounds like your business.
Calendar, CRM or inbox wired up so bookings and lead details land where you already work.
You call it, we tune it. Nothing goes live until you're happy with how it handles a real caller.
We watch the first two weeks of real calls and refine the script at no extra cost.
Reserve one of this month's five onboardings.
Pick the package you want and tell us when suits for the kick-off call. We confirm within one working day with your onboarding date and a link to hear the receptionist answering live. Checkout is €0; the €497 setup is charged today.
Selected: Reception — €697/mo (monthly) plus €497 one-time setup.
Frequently asked questions
What does the €497 setup cover?
Everything listed above: discovery, number provisioning, voice and script build, calendar or CRM connection, test calls and the first fortnight of tuning. It is charged once, not per month.
Is there a contract?
No long-term contract. Monthly service is rolling and you can cancel with 30 days' notice. The setup fee is one-time and non-refundable once build work has started.
What if a call isn't answered?
30-day service guarantee. If a call reaches your number inside your agreed hours during your first 30 days live and goes unanswered because of a fault on our side, that month's service fee is refunded on request. The setup fee is not covered. The full scope is in the terms.
Can I change plan later?
Yes. Upgrade at any time and it applies from the next billing cycle. Downgrades take effect after 30 days' notice, and there is no second setup fee.
Can I pay annually?
Yes. Pay for ten months up front and get twelve — two months free on any plan. Annual service still includes the same 30-day cancellation terms on renewal, and the one-time setup fee is charged separately.
How quickly can we go live?
Most businesses are answering calls within about three working days of the kick-off call. Where a new number has to be provisioned, allow up to 14 business days, and multi-location Concierge builds usually take five to seven working days.
What about my data and recordings?
Recording and transcription are off by default and switched on only at your request, with a lawful basis. Where they are on, data is stored inside the EEA and kept for 90 days by default. See the privacy page for the full detail.
Still deciding? talk to us directly.