Privacy notice & GDPR

Contactless Trust™ is operated by Kaada Nordic MarTech, org. nr. 936289835, Ytre Eiganesveien 13, 4022 Stavanger, Norway. We are the data controller for data collected through this website. For calls answered on behalf of a client business, that business is the controller and we act as processor under a data processing agreement. Contact: hello@contactlesstrust.com.

• Enquiry and audit-booking details you submit: name, business name, email, phone, business type, missed-call volume, preferred day and time, and your message.
• Call data when the receptionist is live for a client: caller number, booking details and call outcome — plus a recording and/or transcript only where that client has asked us in writing to switch recording on.
• Billing details for paying clients: name, company, billing address, optional VAT number, phone and the payment record held by our payment processor (Stripe). Card numbers never reach us.
• Basic technical data needed to serve and secure the site.

• Contract / pre-contract steps — to respond to your enquiry, run your audit and deliver the service.
• Legitimate interests — to keep the service secure, improve quality and keep records of business dealings.
• Consent — where required for call recording and any marketing email. You may withdraw it at any time.
• Legal obligation — accounting and tax records.

Call recording and transcription are off by default. They are switched on only where a client asks us in writing and has a lawful basis for it; where they are on, callers are told at the start of the call. Recordings are used to deliver bookings, quality-check the assistant and produce the client's reports. Clients choose the retention period; our default is 90 days, after which recordings are deleted.

We share data only with processors that run the service for us — hosting, database, telephony and AI voice providers — under contract. Where data is processed outside the EEA, we rely on the European Commission's Standard Contractual Clauses.

Website enquiries: up to 24 months from last contact. Client account and billing records: as long as the contract lasts plus the statutory retention period. Call recordings: per the client's setting, 90 days by default.

You may request access, correction, erasure, restriction, portability, or object to processing, and withdraw consent at any time. Email hello@contactlesstrust.com and we will respond within 30 days. You also have the right to complain to your national data protection authority.

Data is encrypted in transit, access is limited to staff who need it, and our infrastructure providers are contractually bound to equivalent standards. If a breach affects your data we notify you and the regulator as required.